Recently there is a new tool designed to simplify the communication among humans and computers have hit the market: Chatbots or Virtual Assistants. In banking, chatbots and practical assistance are some of the industry’s latest tools designed to simplify the communication between humans and computers.
A chatbot is an artificial intelligence (AI) software that can reproduce a conversation (or a chat) with a user in natural language through websites, messaging applications, mobile apps or through the telephone. BOTs for enterprise have different requirements and responsibilities.
Why are chatbots important? A chatbot often named as one of the most advanced and promising inventions of interaction between humans and machines. However, from a technological point of representation, a chatbot only describes the natural evolution of a Question Answering system leveraging Natural Language Processing (NLP).
Expressing responses to questions in natural language is one of the most typical Examples of Natural Language Processing proposed in various enterprises’ end-use applications. Chatbot application is streamlined communications between people and services, enhancing the client experience.
At the same time, they allow companies with new possibilities to improve the customer’s engagement process and operational performance by reducing the typical cost of customer service. To be strong, a chatbot solution should be able to implement both of these tasks effectively. Human provision plays a key role here: Although of the kind of approach and the platform, human intervention is crucial in configuring, preparing and optimizing the chatbot system.
How Does A Chatbot Work?
The technique to identify the user’s intent and extract data and relevant objects contained in the user’s inquiry is the first condition and the most appropriate step at the core of a chatbot: If you are not able to correctly understand the user’s request, you won’t be able to give the correct answer. Returning the response: once the user’s plan has identified, the chatbot must provide the most suitable answer for the user’s request.
The Answer May Be:
- a general and predefined text
- a text reclaimed from a knowledge base that includes different answers
- a contextualized piece of data based on data the user has provided
- data stored in business systems
- the result of an effort that the chatbot performed by communicating with one or more backend application
- a disambiguating inquiry that helps the chatbot to understand the user’s request correctly
What Are The Uses of Chatbots Right Now?
It is effortless to easy to order pizza with the help of chatbots. You can order by tweeting, texting, voice, or even from your car. Domino’s was one of the first adopters of chatbots. Today, Domino’s lets you quickly build a new pizza and trace your order all from Facebook Messenger.
There are various weather bots to select from. Most are pretty essential, though a few are created to be a bit more fun. You can use those to ask about the current conditions in your area and find out whether so that you can carry an umbrella before you leave for work. Some bots enable you to set regular reminders for a particular time of day.
Search for & Track Flights:
You can use chatbots to get amazing vacation inspiration. Others will let you search for and connect flights based on price and location. Kayak’s chatbot even lets you book your flights and hotels entirely from inside Facebook Messenger.
Once you’re all scheduled, other chatbots will allow you to track current flights, wait times, delays, and more. A Conversational interface is a chatbot that processes language and responds in a way as if one was communicating with another human.