Bots are still unique to the industry in multiple ways, especially from how they can be used in the workplace.
What we see product companies doing right now is adding bots to their strategy because it creates noise. As mentioned in our previous blog on enterprise bots, building a bot for the purpose of it is not a good strategy.
Many see customers doing the identical thing with their own enterprise applications. A generous share of these are because they have a Microsoft Teams roll out planned and they want to have a bot to see if it gets any traction. There is ordinarily a selection process for which enterprise app they want to build a bot for, but often that selection method is not detailed enough, and a pilot user base is not correctly established.
The biggest failures I’ve heard about from customers are the ones that try to totally replace an existing business method currently done in a web application or mobile app. The likelihood that the whole process can be followed is unlikely to optimize the current experience.
The One-trick Pony
In the enterprise location, the one-trick pony bots are not as simple as they are in the customer experience, things like taking a photo and utilizing filters to it, or a video and overlaying text on it. It’s often hard to find a general mini-task that is utilized by a large proportion of the workforce that would benefit from a bot. Particularly one that wouldn’t be tied to a current business process that wants optimizing. Discoverability of these various types of bots in the industry is also laborious once there are many of these available.
When the sole goal of the bot is to proactively reach out to people on a daily basis, based on activity in a business system, the bot will likely become irritating very suddenly. It will add a lot of sound to the app with notifications and unread information in activity views.
An excellent example of this are apps like Microsoft Planner, where you get email notifications on Planner activity as well as app notifications on my phone. Numerous early adopting users are already using Microsoft Flow to drive notifications into their inbox or to an app on their mobile by securing them into business systems.
You will not be convinced that a bot is useful in this sense without some sort of interaction based on the proactive notification. For instance, in the state of our own Hyperbot, you proactive notify users that their profile information is missing or wrong. The user can either launch the full outline web page experience or start a conversation with the bot to update their information. You can opt Conversational AI Platform.
The Super bot
The most prominent examples of super bots are the individual assistants’ guarantee that many organizations will fall into the trap of building the super bot first. It’s a case of trying to have one bot that controls the world for an organization, whether it’s to submit an expense, check on how much leave they have, or book a business travel flight. Opt BOT Building Platform.